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EXPRESS ORDERS SHIP IN 3 DAYS!

Including modifications such as glass kits, louvers, hardware prep, etc.

email [email protected] phone PHONE: 888-508-9875 text TEXT: 984-250-6421
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Terms & Conditions

Effective Date: 7-12-2025

Welcome to LRL Industries LLC, doing business as Door Depot or DoorDepot.com (“we,” “us,” or “our”). By placing an order with us, you agree to the following Terms of Service.

1. Payment Terms

  • Payment is due in full upfront prior to order processing.

  • We accept the following payment methods:

    • Credit Card

    • Mailed Check

    • Wire Transfer

    • Purchase Orders (only accepted from government entities or schools)

  • We do not extend net terms. For purchase orders, payment is due upon delivery and inspection of the product.

  • Orders will not be processed or shipped until:

    • Payment has been received and cleared, and

    • The customer has verified, approved, and legally signed the provided quote.

  • If a credit card dispute or chargeback is filed without valid cause—such as an attempt to obtain free materials despite proper fulfillment—Door Depot will consider this fraudulent behavior and will pursue legal action to recover all associated costs, including product value, legal fees, and damages.

2. Order Accuracy and Customer Responsibility

  • It is the sole responsibility of the customer to ensure all order details—including sizes, quantities, configurations, and specifications—are accurate before submission.

  • All products must be field measured by the customer or their representative prior to ordering.

  • The customer’s signature approving the quote and invoice is legally binding, and we will refer to this approval in the event of any claim or dispute arising from the order.

  • Door Depot will not be responsible for any issues or costs arising from incorrect measurements, order mistakes, or improper application of the products.

3. Order Processing & Shipping

  • Fast and on-time shipping is our #1 objective. We are hell-bent on getting your products to you as quickly and reliably as possible.

  • We make every effort to ship all products within the advertised timeframes.

  • Our “Ships in 48 Hours” guarantee refers to business days only and is based on orders that are fully processed and paid by 12:30 PM EST.

  • Orders received after 12:30 PM EST will be scheduled to ship by the third business day.

  • However, due to circumstances beyond our control—such as freight carrier pickup delays, product shortages, staffing issues, or acts of God (e.g., severe weather, natural disasters)—shipments may occasionally be delayed.

  • We will communicate any known delays promptly and work to resolve issues as quickly as possible.

4. Custom Products – No Returns or Exchanges

  • All of our commercial doors and door packages are custom fabricated based on your submitted specifications — including size, hardware prep, material, finish, and configuration.

  • As such, all sales are final, and we do not accept returns or exchanges under any circumstances.

  • It is extremely important that customers review their quotes and order confirmations carefully before finalizing the purchase.

  • You are responsible for ensuring that all materials being ordered are:

    • The correct size and swing

    • Properly configured for your project’s application

    • Compatible with your field conditions and jobsite needs

  • We strongly recommend you triple-check the accuracy of every item on your order to confirm it meets your requirements before approving.

  • Mistakes in ordering due to measurement, hardware compatibility, or miscommunication are not grounds for return or refund.

5. Customer Delivery Requirements

  • A loading dock or forklift is required for delivery of all shipments.

  • If your jobsite does not have a loading dock or forklift, you must request and pay for a lift gate delivery service when placing your order.

  • LTL freight carriers do not allow customers to climb up into the truck to unload their shipments, so without proper unloading equipment or a lift gate, deliveries cannot be completed.

  • Customers are responsible for tracking their shipment using the provided PRO number and ensuring that someone is present at the jobsite to accept the delivery.

  • Any missed deliveries or re-delivery fees incurred due to the customer’s absence will be the responsibility of the customer and must be paid accordingly.

6. Damaged or Defective Items

If you receive a damaged or defective product, please follow the steps below:

  • Do not reject the shipment. Refusing delivery will only delay the replacement process.

  • Instead, accept the shipment and immediately inspect it for any exterior or visible damage.

  • If damage is visible, you must:

    • Clearly note the damage on the Bill of Lading (BOL) before the driver leaves.

    • Do not allow the freight driver to leave until the BOL is signed as “Damaged.”

    • Include as much written detail on the BOL as possible describing the damage.

  • If the BOL is not signed as damaged at delivery, you will not be eligible for free replacements.

  • Notify us within 48 hours of receiving your delivery. Please email [email protected] with:

    • Photos of the damaged product and packaging

    • A copy or image of the signed BOL

    • Your order number and contact information

We will review your case and work to resolve it as quickly as possible, which may include sending a free replacement if the above steps are followed.

7. Limitation of Liability

  • We will not be responsible for any damages resulting from production or shipping delays.

  • Additionally, we are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

  • Our liability for any claim related to the products shall not exceed the purchase price of the affected product.

8. Governing Law

  • These Terms of Service shall be governed by and construed in accordance with the laws of the state of North Carolina, without regard to its conflict of law principles.

  • You agree to submit to the jurisdiction of courts located in North Carolina for any legal disputes arising under these terms.

9. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time.

  • Changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions regarding these Terms of Service, please contact us:

LRL Industries LLC
📧 [email protected]
📞 888-508-9875

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