Including modifications such as glass kits, louvers, hardware prep, etc.
At LRL Industries LLC, doing business as Door Depot or DoorDepot.com, we take great care to ensure every commercial door and product we ship meets the highest quality standards. Because many of our products are custom fabricated to your specific order requirements, we are unable to accept returns or exchanges.
All of our commercial doors and door packages are custom fabricated based on your submitted specifications — including size, hardware prep, material, finish, and configuration.
As such, all sales are final, and we do not accept returns or exchanges under any circumstances.
It is extremely important that customers review their quotes and order confirmations carefully before finalizing the purchase.
You are responsible for ensuring that all materials being ordered are:
The correct size and swing
Properly configured for your project’s application
Compatible with your field conditions and jobsite needs
We strongly recommend you triple-check the accuracy of every item on your order to confirm it meets your requirements before approving.
Mistakes in ordering due to measurement, hardware compatibility, or miscommunication are not grounds for return or refund.
All products are shipped on large pallets via LTL (Less Than Truckload) freight carriers.
These LTL carriers are third-party national freight companies and are not employed by Door Depot.
Because of the size, weight, and nature of freight shipments, returns are not permitted once the product has shipped.
It is critical that customers have the appropriate equipment (e.g., forklift or loading dock) or have selected lift gate service at the time of order if such equipment is not available.
If you receive a damaged or defective product, please follow the steps below:
Do not reject the shipment. Refusing delivery will only delay the replacement process.
Instead, accept the shipment and immediately inspect it for damage.
If damage is visible, you must:
Clearly note the damage on the Bill of Lading (BOL) before the driver leaves.
Do not allow the freight driver to leave until the BOL is signed as “Damaged.”
Include as much written detail on the BOL as possible describing the damage.
If the BOL is not signed as damaged at delivery, you will not be eligible for free replacements.
Notify us within 48 hours of receiving your delivery. Please email [email protected] with:
Photos of the damaged product and packaging
A copy or image of the signed BOL
Your order number and contact information
We will review your case and work to resolve it as quickly as possible, which may include sending a free replacement if the above steps are followed.
